Check-in at Truss Hotel begins at 4:00 p.m., and check-out is at 11:00 a.m. If you need early check-in or late check-out, please contact our front desk in advance, and we will do our best to accommodate your request.

Yes, Truss Hotel offers a 24-hour front desk and concierge service for guest convenience.

Yes! We offer luggage storage services for guests before check-in or after check-out for a small additional fee of $2 per item. Simply ask our front desk staff, and we’ll be happy to assist you. Storage available until 10pm. Overnight storage is not permitted.

If you believe you left an item behind during your stay at Truss Hotel, please submit a Lost & Found request using our secure online form. Once your request is submitted, our team will review it and follow up if your item is located. We recommend submitting your request as soon as possible for the best chance of recovery.

Absolutely! At Truss Hotel, we provide complimentary Wi-Fi for all guests, allowing you to stay connected throughout your stay, whether you're working, browsing, or streaming.

Yes, we offer special group rates for bookings of 8 rooms or more. Learn more about our group rates in Manhattan or inquire about booking your discounted rate today.

Yes, we are a pet-friendly hotel. Pets under 100 pounds are welcome with a $100 non-refundable fee per pet per reservation. Bring your furry friend along for your NYC adventure!

We pride ourselves on being a family-friendly hotel:
Cribs are available free of charge, pending availability.
Rollaway beds are offered for king rooms only at a rate of $35 per night, pending availability.
Connecting rooms are available based on availability.

Yes, our rooms at Truss Hotel can accommodate a microwave and mini fridge, and a coffee maker upon request.

Our cancellation policy varies depending on the rate booked. For non-refundable reservations, the total cost is charged upon booking. For refundable reservations, we require cancellation 48 hours before your scheduled arrival date to avoid charges. Please review the cancellation policy at the time of booking for full details.

Yes, all reservations at Truss Hotel require a valid debit or credit card. For non-refundable reservations, the full amount is charged upon booking. For refundable reservations, the full amount will be charged 24 hours prior to arrival.

Yes! Our fitness center is open 24/7. Stay active during your stay with a full range of equipment.

The hotel is in the heart of Midtown Manhattan, near Times Square, and offers easy access to major NYC attractions and transit.

Parking at Truss Hotel is available through IPARK, located at 404 West 39th Street. Please note that parking is subject to availability, so we recommend booking in advance or inquiring at the front desk for more details.

Many guests use walking + subway for Midtown attractions, and rideshare/taxi for farther destinations, especially downtown or across boroughs. Our convenient location in Midtown also offers easy access to multiple transit options needed to explore NYC.

Yes, we offer black car service to all major NYC airports, including JFK, for a fee. Please inquire at the front desk for pricing and availability, and we'll assist with booking your transportation.

The 42nd Street Port Authority Bus Terminal Subway Station is just a 5-minute walk from Truss Hotel. Other nearby subway stations include 34th Street-Penn Station and Times Square-42nd Street, making it easy to navigate the city.

For the comfort and safety of all our guests, smoking and vaping are not allowed inside any of our rooms or public areas at Truss Hotel.

Truss Hotel is just two blocks from Times Square, giving you easy access to one of the world’s most iconic locations. Explore the bright lights and attractions of Times Square in just a few minutes' walk!